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ABOUT US
SpotNet is a licensed communication and cybersecurity provider, serving the Israeli business sector since 1999. Based in Shoham, we specialize in delivering tailored infrastructure, IT, and cloud solutions with a strong focus on service excellence and client success.
SUMMARY
We’re looking for a hands-on, service-oriented IT Support Specialist to join our growing technical support team. This full-time, on-site role involves supporting users and endpoints, resolving technical issues, maintaining systems, and gaining exposure to networking and security environments. If you're motivated by problem-solving and enjoy working directly with people and technology - this opportunity is for you.
RESPONSIBILITIES
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Provide Tier 1–2 support for hardware, software, and business applications
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Support end users remotely and on-site (Windows, macOS, mobile, printers)
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Troubleshoot desktop issues and basic network connectivity problems
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Handle onboarding/offboarding, user accounts, and endpoint setups
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Apply OS/security updates and maintain endpoint health
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Maintain documentation, inventory, and support records
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Collaborate with senior IT staff on infrastructure-related projects
REQUIREMENTS
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2+ years of experience in IT support or helpdesk roles
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Proficiency with Windows OS, Microsoft 365, and remote support tools
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Familiarity with macOS and mobile device platforms (Android/iOS)
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Basic understanding of networking (IP, DNS, DHCP)
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Knowledge of cybersecurity hygiene (MFA, antivirus, endpoint protection)
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Excellent troubleshooting and communication skills
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Fluent English – written and verbal
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Service-oriented mindset and ability to work independently
ADVANTAGES:
Experience with MDM, RMM, or cloud/SaaS platforms
Exposure to routers, switches, or firewalls (e.g., Fortinet, Cisco)
PREFERRED CERTIFICATIONS:
Microsoft: MCP / MCSA / MD-102
CompTIA Certifications: A+, Network+, or Security+
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